Refund & Cancellation Policy

This policy explains when refunds are and are not available for diamond purchases in ClanFights, operated by FociiGames Inc. Diamonds are sold in packages priced in USD and paid via Stripe or PayPal.

1. Nature of what you're buying

Diamonds are digital goods / virtual currency. They are delivered to your account immediately after payment and are consumed the moment you spend them in-game (for example, on the Mystery Box, arena refills, or other features). Once a digital item is delivered and use has begun with your consent, the statutory right of withdrawal is generally lost.

2. EU/UK consumers: 14-day right of withdrawal and the waiver

If you are a consumer in the EU/EEA or the UK, you normally have a 14-day right of withdrawal to cancel a purchase of digital content without giving a reason.

However, for digital content supplied immediately, the law lets you waive this right so we can deliver instantly. At checkout, before you pay, you must expressly (1) request immediate performance/delivery of your diamonds, and (2) acknowledge that you lose your 14-day right of withdrawal once delivery begins. By ticking the checkout acknowledgment and completing payment, you agree that your right of withdrawal is lost once diamonds are delivered — and, in any event, to the extent you have already spent them. If you have not yet used any of the diamonds from a purchase and you are still within the 14-day window, you may contact support to request withdrawal; refunds in that case are limited to the unused portion.

This does not affect your mandatory legal rights where the digital content is faulty, not as described, or not delivered.

3. When we do give refunds

• You were charged but diamonds were never delivered (delivery failure) and the issue can't be resolved by re-crediting.
• A duplicate or accidental double charge occurred.
• Charges resulted from verified unauthorized use of your payment method (subject to investigation).
• A refund is otherwise required by applicable consumer law.

Approved refunds are issued to the original payment method via Stripe or PayPal.

4. When we generally do not give refunds

• The diamonds have already been spent (e.g. used to open a Mystery Box or otherwise consumed) — random-reward outcomes are final and are not grounds for a refund.
• You changed your mind after diamonds were delivered and you waived withdrawal at checkout.
• The request relates to game-balance changes, item revaluation, account suspension/termination for rule violations, or dissatisfaction with random loot outcomes.
• The purchase was made through an unofficial or third-party channel (such purchases are invalid).

5. Chargebacks

Please contact support first — most issues are resolved faster than a bank dispute. Initiating a chargeback or payment dispute without contacting us may result in immediate suspension of your account, removal of the disputed diamonds/items, and restriction of future purchases, pending resolution. Filing fraudulent chargebacks (e.g. after spending the diamonds) is a violation of our Terms.

6. How to request a refund

Open a support ticket through the in-game support system and include your account name, the order/transaction ID or receipt (from Stripe/PayPal), the date and amount, and the reason for the request.

7. Processing time

We aim to review requests within a few business days. Approved refunds are returned to your original payment method; once processed, they typically take 5–10 business days to appear, depending on Stripe/PayPal and your bank.

8. Contact

Refund questions go to the support-ticket system. Operator: FociiGames Inc., fociigames.com.